A live video will reload on this page at 0900 GMT.
If you would like to chat and ask questions, please use the This is HCD Slack Channel.
Marc is Co-founder and CEO of ‘More than Metrics’, a growing company creating software for service design, such as ‘Smaply’ and ‘ExperienceFellow’. With a background in strategic management and service design, he helps organizations to sustainably embed service design in their structures, processes, and culture. He developed the approach of Journey Map Ops, a customer-centric management approach for agile organizations using digital journey maps as a visual management tool.
He is editor and author of the award-winning book “This is Service Design Thinking” (2010) and a main author of its sequel “This is Service Design Doing” (2018) and “This is Service Design Methods” (2018). Marc regularly speaks at conferences on service design and entrepreneurship. He teaches service design at universities and gives public and exclusive executive courses. Since many years, he pursues a PhD at the University of Erlangen-Nuremberg in Germany in information systems based on design science in which he developed a new mobile ethnographic research approach. He is almost finished since many years…
Marc lives in Innsbruck/Austria surrounded by the European Alps. If Marc is not working, he loves traveling with his family, enjoys good coffee, and riding his classic motorcycle
Dr. Kate Dawson in a post-doctoral researcher on the Active Consent campaign at The School of Psychology, NUI Galway. Kate’s research explores what young people learn about sex from watching porn and how we can develop age appropriate and engaging porn literacy interventions that meet the sexual health needs of young people. Kate has a keen interest in women’s sexual health – you’ll often find her reading books about vaginas in her local café (highlighting bits she particularly likes).
Kate is the author of the ‘Porn Report’, the largest study of porn users in Ireland, and has collaborated on several international research projects, including a study which explored the links between pornography use and sexual violence, and a project exploring sexual satisfaction among couples in consensually non-monogamous relationships. Kate also has ties with the elusive art-world and has collaborated with Bedfellows research project on “Porn as Pedagogy”, a visual art installation which explored queer sexuality, which was premiered at Tate Modern in 2016.
Each session runs twice a day for different timezones. The first session runs from 09:00-11:00 GMT and the second runs from 18:00-20:00 GMT.