Schedule

Each session will run twice daily and run from within our own conference section of this website.

Session 1 / 09:00 - 13:00 GMT - Calculate time for you

Session 2 / 18:00 - 22:00 GMT (final day ends 23:00)- Calculate time for you

16th June

Keynotes

0900-1100 GMT / 1800-2000 GMT

  • Introduction
  • Marc Stickdorn Keynote
  • Questions and Answers
  • Interval
  • Online experience
  • Kate Dawson Keynote
  • Questions and Answers
  • End of Presentations
Workshop

Workshop by Marc Stickdorn 'Journey Mapping Ops'.

Time: 11:00 - 13:00 GMT
Time: 20:00 - 2200 GMT

Note: Only for people who have purchased the Workshop Ticket option, and you can only attend the class once.

17th June

Keynotes

0900-1100 GMT / 1800-2000 GMT

  • Introduction
  • Lou Downe Keynote
  • Questions and Answers
  • Interval
  • Online experience
  • Bulelani Mfaco Keynote
  • Questions and Answers
  • End of Presentations
Workshop

Workshop by Lou Downe 'How to design services that work'.

Time: 11:00 - 13:00 GMT
Time: 20:00 - 22:00 GMT

Note: Only for people who have purchased the Workshop Ticket option, and you can only attend the class once.

18th June

Keynotes

0900-1200 GMT / 1800-2100 GMT

  • Introduction
  • Dr John Curran Keynote
  • Questions and Answers
  • Interval
  • Vimla Appadoo Keynote
  • Questions and Answers
  • Gerry McGovern Closing Keynote
  • End of Presentations
Workshop

Workshop by Vimla Appadoo 'The Future of Work is Culture'.  

Time: 12:00 - 14:00 GMT
Time: 21:00 - 23:00 GMT

Note: Only for people who have purchased the Workshop Ticket option, and you can only attend the class once.

Our Keynote speakers